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For online sales contract we means the distance contract and the legal transaction concerning goods and / or services concluded between a supplier, in this case the site of by Cappagli Gioielli sas company, based in Fornacette in via Toscoromagnola 167 in the province of Pisa, REA of Pisa to nr.01169400502 and PI 01169400502, and a customer in the context of a remote sales system organized by the supplier, who, for this contract, shall only use the remote communication technology called "Internet". All contracts, therefore, must be concluded through direct access by the consumer client to the corresponding website at, where, following the procedures indicated, will conclude the contract for the purchase of a good. A consumer is defined as the person who purchases goods and services for purposes not directly related to their professional activity. Below we report the conditions of sale that will remain effective until changed by the supplier. Any changes to the conditions of sale will be effective from the moment they are published on the website site and will refer to sales made from that moment on.



All sales prices of the products shown on the website, for which an offer to the public pursuant to art. 1336 cc, they are inclusive of VAT and all other taxes; the cost of transport is duly highlighted in the page within your site that the customer must take care to see before confirming the purchase; in the case of delivery abroad will be charged to the consumer any additional costs due to taxes or fees provided by law in the State of destination. The purchase contract is concluded through the exact compilation and the consensus expressed by the accession date "on line". The customer can pay for the goods ordered using the payment methods indicated on-line at the time of purchase. Gioielloro reserves the right to require only the payment by bank transfer for amounts exceeding 300 or to the personalization of objects (eg incisions faiths or medals, personalized watches). All prices on the website are valid only for orders placed online, with the ability to pick up objects directly into the store.


3. EXECUTION OF THE CONTRACT AND MODES OF DELIVERY will deliver to customers the products selected and ordered, in the manner provided for in the preceding article, by courier and / or forwarding agents. In the absence of the recipient upon delivery notification you will be left and the client must personally contact as soon as possible to the carrier or freight forwarder in order to agree the terms of delivery. The time of delivery, which will never exceed, in any case, those provided by. 6 Decree. Legislative. 185/1999 (30 days into our warehouse), may vary from the day you order for a maximum of seven working days. The aforementioned delivery times refer to the products in the warehouse at the time of the order. In case of unavailability of the products will be immediately notified via e-mail. Delivery will be made by carriers mainly in the road surface. No responsibility can be attributed to the supplier for late or non delivery due to force majeure or unforeseeable circumstances.



The customer may purchase the items in the electronic catalog (on the site www. and in the quantities in stock. If an order exceeds the amount; existing in the warehouse Gioielloro make known to the buyer if the product will be available in the future and the time scheduled for the procurement.



Gioielloro not responsible for disruptions caused by force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other events that could prevent, in whole or in part, to implement within the agreed times contract. will not be liable to any party for any damages, losses and costs incurred as a result of failure to execute the contract for the reasons mentioned above, the customer has the right to get the price paid. Likewise the not responsible for any fraudulent or illegal use that may be made by third parties, credit cards and other means of payment, when payment for goods purchased., in fact, at no time of the purchase procedure is able to know the buyer's credit card number which, by opening a secure connection, is transmitted directly to the bank manager of the service. At the request of servizo interbank authorizing payment by credit card, Gioielloro can request a copy of the credit card, front and back, and a copy of the identity document, to be sent to the fax number 0587422476.


6. GUARANTEES AND METHOD OF SERVICE markets products of high quality, for which it provides a minimum guarantee of 12 months from date of purchase. Usually this service is provided directly by manufacturers of goods sold, but where the customer prefer, you can choose to be assisted by by any means, the phases of the return and the management made under warranty. To this end, and to enable staff to properly fulfill the assignment, the customer must request the product return number by telephoning 0587420557. However, the relevant regulations and rules for the application of the warranty is indicated and highlighted by the manufacturer in its own certificate always attached to the product. The consumer is protected by the Decree. 24/2002.



The consumer agrees and undertakes, once the purchase procedure "on line", to handle the press and keep the present general conditions, which, however, has already seen and accepted as a compulsory step, as well as the specifications of the product purchased, in order to fully satisfy the conditions of Articles. 3 and 4 of Decree. Legislative. n 185/1999.

7.1 it is strictly prohibited to enter false and / or invented and / or fantasy, the registration process required to provide him with the procedure for the execution of this contract and the subsequent communications; personal data and e-mail must be their only real personal data and not some other person, or fantasy.It is expressly forbidden to make double entries corresponding to a single person or enter data of third parties. reserves the right to prosecute any violation or abuse, and for the protection of all consumers.



You have the right to terminate the contract, without giving any reason within 14 days.
The return period will expire after 14 days from the day when you or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise the return, you must inform us (Cappagli Gioielli sas, via Toscoromagnola 167-56012 Fornacette (PI) - 0587422432 - of the decision to withdraw from this contract by an unequivocal statement (eg letter sent by post, fax or email). To this end you may use the return model form attached, but is not required. You can also electronically fill in and submit the return model form or any other unequivocal statement on our website. If you use this option, we will communicate without delay an acknowledgment of receipt of the request on a durable medium (eg by email).
To comply with the return deadline, it is sufficient for you to send your communication concerning your exercise of the right of return before the expiration of the return period.



If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a different type of delivery the least expensive type of standard delivery from we offer), without undue delay and in any event no later than 14 days from the day we are informed about your decision to withdraw from this contract. These refunds will be made using the same method of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur in any fees as a result of such reimbursement. The refund may be suspended until we receive the goods.
You need to send back the goods or hand them to us Cappagli Gioielli sas, via Toscoromagnola 167-56012 Fornacette (PI) - 0587422432 -, without undue delay and in any case within 14 days from when you announced your will to return the goods. The deadline is met if you send back the goods before the expiration of the 14 day period. The direct cost of returning the goods is on your due.
You are only responsible for the decrease in value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. All goods must be returned in their original packaging and accompanied by all possible coupons, warranties and manuals that might be present.
You can not exercise the right of withdrawal for products made on specifications or clearly personalized (in accordance with article 59, paragraph C, of the Consumer Code).
The return form is managed electronically and consists of an online fillable form available in the user's personal area displayed after you have logged in to the site. If you want to follow the traditional procedure che printable form is available here [Download form]



Filling the space, on the website, the Customer authorizes to use their credit card, or other card issued in replacement thereof, and to debit your bank account in favor of BY Cappagli Jewels sas the total amount shown as cost of the "on line". The whole procedure is done via secure connection directly connected to the bank, owner and manager of the payment service "on line", which can not access. At the request of servizo interbank authorizing payment by credit card, Gioielloro can request a copy of the credit card, front and back, and a copy of the identity document, to be sent by fax to 0587422476. If the consumer were to exercise the right of withdrawal, as previously stated in paragraph 8 of these general conditions, the amount to be refunded will be credited to the same credit card.


10. CONTRACT TERMINATION AND EXPRESS TERMINATION has the right to terminate the contract by simply informing the customer with adequate and justified reasons; in which case the customer shall only be entitled to a refund of the amount already paid. The obligations assumed by the customer in art. 7 (Obligations of the buyer), as well as the security for completion of payment the customer makes with the media in art. 2, are essential, so that by express agreement, the failure by the customer, only one of these obligations will lead to termination of the contract under article 1456 cc, without any judicial decision, subject to the right to the to sue for damages. The customer is entitled to cancel the contract within 24 hours of receiving the email confirmation and promptly inform the customer service email to



See the extended information for the processing of personal data (Privacy Policy).



Any dispute regarding the application, execution, interpretation and violation of purchase contracts stipulated "on line" via the website is subject to Italian jurisdiction; the general conditions are reported, although not expressly provided herein, in conjunction with the Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. Any dispute between the parties relating to this contract shall be the court in whose district the consumer's domicile if located in the Italian territory; for all other customers it is agreed that any dispute will be; exclusive competence of the Court of Pisa.

We informs the consumer residing in Europe that the European Commission has set up an online platform that provides an alternative tool for dispute resolution. This tool can be used by the European Consumer to resolve by non-judicial any dispute relating to contracts of sale of goods and service agreements on the network. If you are a consumer established in Europe, can use this platform for the resolution of any dispute rising from the online contract concluded on this website. The European ODR platform is available at link: